LeadPoint® Micro Electrode Recording (MER) system - Service **

 

 
Download the LeadPoint® MER System On-Site Support Request Form

 

With 20 years of experience in the MER Field, Alpha Omega's team of experts is now dedicated to the support of all LeadPoint® MER system users

 

If the LeadPoint® MER system warranty is expired and no service contract is in place, the hospital may select from the following service options:

 

- One Day On-Site Support                        
Catalogue Number 114-000011-03
Price $3000

On-site Performance Inspection of the MER system and accessories includes a 2-hour diagnostic test.
This service does not include repair parts. If equipment cannot be repaired onsite, free use of loaner items will be provided.

 

  +
Add-On Case Support                           
Catalogue Number 114-000017-00
Price $1000

Instruction and/or case support will be provided for the next day. No clinical service is provided by this agreement.

 

  +
Rush Order Support                             
Catalogue Number 114-000005-00
Price $550  

Must be added if the service is requested less than seven (7) business days prior to the inspection or surgery date.

 

OR

 

- 1 Year LeadPoint® MER system Service Agreement
Catalogue Number 116-000003-00
Price $7500

All labor and parts for one year to restore system to original operating specifications as defined by the manufacturer should malfunction. Includes 10 hours of technical phone support.

 

Scheduling


The hospital should contact Alpha Omega to request a site visit or preventive maintenance. Site visits are normally arranged within a 7 business day window; however, one day service is available additional costs may apply. Preventive maintenance can be completed within 3 business days, plus shipping time.

 

 

Please fax completed form and purchase order to Alpha Omega
Alpha Omega USA Email: e.caruso@alphaomega-eng.com
Attn: Liz Caruso Toll Free: 1-877-919-6288
5755 North Point Pkwy., Unit 229 Office: 770-521-2049
Alpharetta, GA 30022 Fax: 1-877-471-2055

 

 

 ** LeadPoint ® is a registered trademark of Medtronic Inc.
     Alpha Omega is not an authorized service provider of Medtronic Inc.