Customer Support Engineer Position Opening Alpha Omega

Alpha Omega “AO” www.alphaomega-eng.com is a medical device company and a leading manufacturer of Microelectrode Recording equipment for Neurosurgery and Neuroscience research. AO product lines include several FDA approved medical devices for use in functional neurosurgery as well as a complete line of research equipment for neuroscience labs.

Alpha Omega is seeking to hire a customer support engineer to assist in sales and support of Neurosurgery and Neuroscience products acting from AO Headquarters in Tzipporit:

Job Description:

  • Support regional service engineers in different continents through Alpha Omega corporate in Nazareth.
  • Problems deep  technical investigation and escalation for higher levels to achieve customer satisfaction
  • Achieve customer satisfaction through interface between Manufacturing & R&D for issues resolution 
  • Ongoing follow-up and control over daily complaints until closure
  • Implement complaints handling process to meet QA and regulatory requirements
  • Measure and maintain customer support level
  • Assist Regional Management in managing support activities price lists, including: field visits, RMAs, spare parts, PMs, service contract and upgrade.
  •  Fluent English & Hebrew: reading speaking & writing
  • Must be willing to travel 50% of the time
  • Ability to attend surgeries

 Qualifications:

  • Bachelor’s degree or higher in Bio-Medical or Electricity and Electronics Engineer
  • Excellent written and verbal communication skills
  • Team oriented, collaborative, good inter personal skills  

 

Suitable candidates shall submit their CV to: hr@alphaomega-eng.com