Alpha Omega is looking for an Application Specialist to work out of their home office. Possible destinations include but are not limited to New York, Boston, Minneapolis, San Francisco, Cleveland, and Austin.

The application specialist is responsible providing pre and post-sale support to customers and partners.

Sales duties include:

  • Self-starter and willing to meet sales quotas
  • Call on customers in university academic and hospital clinical settings
  • Support customers and train them on proper use of the equipment
  • Assist with trade-shows and marketing events
  • Perform on-site technical sales demonstrations both in office, lab and during surgical procedures in demo and selling environment
  • Transfer customer specifications to production department for custom orders
  • Effective communication to parent company

Support duties include:

  • Installation of new systems and training customers and their subordinates
  • Providing technical customer service and support
  • Assist in R&D tasks
  • Collect feedback from customers and assist in defining future products
  • Assist sales in after service contracts and customer satisfaction
  • Manage customer reports and satisfaction surveys
  • Effectively schedules travel with management to have optimal support and applications travel and expense
  • Achieves support objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions
  • Maintains system capability by testing all released components
  • Maintains historical records by documenting hardware and software changes and revisions
  • Maintains client confidence and protects operations by keeping information Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed or assigned by management

 Applicants should meet the following qualifications:

  • Bachelor’s degree or higher in Neuroscience, Engineering, or life
  • Must have excellent communication skills
  • Must be good with troubleshooting hardware and software
  • Must be able to lift 50lbs, and must be physically fit to stand for long hours in the operating room.
  • Must be willing to travel 60% of

 Suitable candidates are requested to forward their resume and a cover letter to j.cabrera@alphaomega-eng.comj.